This privacy statement covers the site www.raylucia.com.
- What personally identifiable information RJL Enterprises collects
- What personally identifiable information third parties collect through the website
- What organization collects the information
- How RJL Enterprises uses the information
- With whom RJL Enterprises may share user information
- What choices are available to users regarding collection, use and distribution of the information
- What types of security procedures are in place to protect the loss, misuse, or alteration of information under RJL Enterprises control
- How users can correct any inaccuracies in the information
RJL Enterprises is the sole owner of the information collected on www.raylucia.com. RJL Enterprises collects information from our users at several different points on our Website.
In order to use this portions of this Website, a user must first complete the registration form. During registration, a user gives contact information (such as name and email address). We use this information to contact the user about services on our site for which he or she has expressed interest.
We request information from the user on our order form. A user must provide contact information (such as name, email, and shipping address) and financial information (such as a credit card number and expiration date). This information is used for billing purposes and to fill customers' orders. If we have trouble processing an order, the information is used to contact the user.
We store information that we collect through cookies, log files, and/or third parties to create a profile of our users. A profile is stored information that we keep on individual users that details their viewing preferences.
Consequently, collected information is tied to the user's personally identifiable information to provide offers and improve the content of the site for the user. This profile is used to tailor a user's visit to our Website, and to direct pertinent information to them. We do not share your profile with other third parties without your consent.
A cookie is a piece of data stored on the user's computer tied to information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. We use both session ID cookies and persistent cookies. For the session ID cookie, once users close the browser the cookie simply terminates. A persistent cookie is a small text file stored on the user's hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions.
By setting a cookie on our site, users would not have to log in a password more than once, thereby saving time while on our site. If users reject the cookie, they may still use our site.
Like most standard Website servers, we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track a user's movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses are tied to personally identifiable information to enable our Web-based service. We use a tracking utility called HitBox that uses log files to analyze user movement.
Special Offers and Updates
Established members will occasionally receive information on products, services, events, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see the Choice and Opt out sections.
If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. Out of respect for our users privacy we provide a way to opt out of these communications. Please see the Choice and Opt Out sections.
On rare occasions it is necessary to send out a strictly service-related announcement. For instance, if our service is temporarily suspended for maintenance, we might send users an email. Generally, users may not opt out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.
We communicate with users on a regular basis to provide requested services, and in regards to issues relating to their account we reply via email or phone in accordance with the users wishes.
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order, or a legal process served on our Website.
If a user wishes to meet with a Bucket Strategy advisor, information they provide through the appointment request form will be shared with the Bucket Strategy advisor to prepare for the appointment.
Third Party Intermediaries
We use an outside shipping company to ship orders and a credit card processing company to bill users for goods and services. These companies do not retain, share, store, or use personally identifiable information for any secondary purposes.
In the event RJL Enterprises goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users' personal information will, in most instances, be part of the assets transferred. Users will be notified via email and a prominent notice will be displayed on our Website for 30 days prior to a change of ownership or control of their personal information. If, as a result of the business transition, the users' personally identifiable information will be used in a manner different from that stated at the time of collection, they will be given a choice consistent with our notification of changes section.
Our users are given the opportunity to opt out of having their information used for purposes not directly related to our site at the point where we ask for information. For example, our order form has an opt out mechanism so users who buy a product from us but don't want any marketing material can keep their email address off of our lists.
Users of our site are always notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether or not they should proceed with services that require an outside party.
This Website contains links to other sites. Please be aware that we, RJL Enterprises, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Website that collects personally identifiable information. This privacy statement applies solely to information collected by this Website.
This Website takes every precaution to protect our users' information. When users submit sensitive information via the Website, their information is protected both online and off-line.
When our registration/order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry, SSL. While on a secure page such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked (as opposed to un-locked, or open, when users are just "surfing").
All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. When they return, they must re-enter their password to re-gain access to user information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Finally, the servers that store personally identifiable information are in a secure environment in a locked facility.
Correcting/Updating/Deleting/Deactivating Personal Information
Notification of Changes
- Postal Address: 13520 Evening Creek Drive North Suite 300, San Diego, CA 92128